Shipping policy

Last updated: October 31, 2026

Thank you for shopping with Haldex Optics & Outdoors Australia. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

We aim to dispatch orders within 1–2 business days of receiving your order.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

We use Australia Post and Direct Freight Express. Direct Freight Express is our most common carrier for B2B orders and cannot deliver to PO boxes. Please provide a street address for deliveries via Direct Freight Express.

Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

B2B flat shipping charges and free shipping (FIS) thresholds vary based on spend. Shipping charges are usually displayed at checkout. If discounts reduce the order value below the FIS threshold, the flat shipping charge is added during order processing and included on the invoice.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

Orders placed through this website are shipped within Australia only.

International B2B orders are handled separately, outside this website.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at sales@haldex.com.au.